FAQ

Faq

ARE YOUR CONSULTATIONS IN PERSON OR VIRTUAL?

If you are living in the Vancouver BC Canada area the consultations can be in person (depending on the current COVID-19 restrictions). I am also usually one time a year in Zurich Switzerland where in person consultations can be arranged. All other consultations are on Zoom. 

ARE YOU DOING THE CLEARING OF CLUTTER AND THE FILING FOR ME?

I will be doing the work WITH you if we work in person, but I am not doing it for you. When you work with me, we have your home, office and files set up in a way that is clutter-free and it literally only takes "a few minutes" a day or week to maintain. You will save so much time (and money) and there will be no need to hire someone to do it for you. 

WHEN CLEARING CLUTTER WILL YOU TELL ME WHAT TO GET RID OF, WHAT TO KEEP AND WHAT TO SELL?

I will never tell you to dispose of any item. I may advise you and give you insights into how keeping clutter may be affecting you, but the final decision about whether you keep or dispose of any item will be entirely yours. I therefore cannot accept any responsibility for the consequences of any decision you may make.

As part of the clutter clearing services offered, you may also be given certain insights into your life or your situation, or be given advice or recommendations but I will never tell you what to do. The final decisions will be entirely yours, and I cannot accept any responsibility for the consequences of any decisions you may make.

I will always endeavour to help you to identify items among your possessions that have potentially high market value, but you must acknowledge that I am not a qualified valuer and do not have the expertise to identify items of special value or rarity. I will not be liable if you choose to dispose of any such item.

WILL YOU BE MY BOOKKEEPER?

For certain clients I am the bookkeeper. But because the tax laws and rules are different in other countries, I don't offer to do taxes. That said I will gladly work with your tax accountant and set up your books according to his guidance. 

ARE YOU A CERTIFIED ACCOUNTANT AND WILL DO MY TAXES?

I am a Swiss certified Expert in Finance and Accounting but my services don't include doing private or corporate tax returns. As stated above, I gladly set up and keep your books up to date according to your tax accountants guidance. 

DO YOU GUARANTEE CONFIDENTIALITY?

You may rest assured that I will never divulge any personal or business details that I may see in the course of working with you. The only way in which your situation may be mentioned to others is in the context of my own services, in my writings, or to consult with my professional advisor(s), and it will only be done in such a way that you will be completely unidentifiable (for example, ‘a family I once worked with…’ or ‘a clutter clearing consultation I once did…’).

As your bookkeeper at all times I hold in strict confidence all information concerning the business and affairs of any and all of my clients acquired in the course of the professional relationship and I don't divulge any such information unless:

(a)     expressly or impliedly authorized by the client;

(b)     required by law or a court to do so;

(c)     required to deliver the information to the Tax Authorities, or

(d)     otherwise permitted by this rule.

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